Issue/Symptom/Question

I have an invoice or two stuck in AP02 - Evaluate Queue in OnBase

Applies To

OnBase AP Routing

Resolution/Fix/Answer

There are several options to get the invoice moving to AP03

1. Take a note of the vendor invoice keyword information, right click within the document and choose send to file and then re-upload the invoice as Scan - AP Invoice (xx).  You may need to delete the existing invoice
2. Right click and choose Send to Document Separation where the existing invoice can be deleted via Document Retrieval as 'AP - Invoice'; search by Invoice # and Vendor Id.  Perform Document separation on the new batch.  This will also require re-indexing after ICAP (if used).
3. Find the path to the where the missing page file exists via 'Properties' on the selected document.  Within the disk groups, upload a test .tif doc.  Once the not found pages are replaced, you may choose 'Perform System Work'
    

Cause 

This will occur because the invoice contains pages not found within the disk group from the image processing conversion for ICAP.  The pdf file may contain a page that is unknown for the Image Processor