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Accounts Payable Invoice stuck in AP02 Complete queue
Accounts Payable Invoice stuck in AP02 Complete queue
Issue/Symptom/Question
After importing an AP Invoice and auto-triggering the Accounts Payable Routing process, the AP invoice got stuck in the AP02 Complete queue, and the AP Routing Form never got created.
Applies To
OnBase
Accounts Payable Routing & Approval Workflow (APR2)
Resolution/Fix/Answer
Ensure the AP - Accounts Payable Routing Form document type is pointing at a current and working eForm.
- Log into the OnBase Configuration Client
- Open the Document Types menu and search for the 'AP - Accounts Payable Routing Form'
- After highlighting the document type, click 'E-Form'
- From the drop down, select the most recent version E-Form from the drop down
- Reset the application pool after making this change
, multiple selections available,
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