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Accounts Payable Invoice stuck in AP02 Complete queue

Accounts Payable Invoice stuck in AP02 Complete queue

07 30, 2018

Issue/Symptom/Question

After importing an AP Invoice and auto-triggering the Accounts Payable Routing process, the AP invoice got stuck in the AP02 Complete queue, and the AP Routing Form never got created.

Applies To

OnBase

Accounts Payable Routing & Approval Workflow (APR2)

Resolution/Fix/Answer

Ensure the AP - Accounts Payable Routing Form document type is pointing at a current and working eForm. 

  1. Log into the OnBase Configuration Client

  2. Open the Document Types menu and search for the 'AP - Accounts Payable Routing Form'

  3. After highlighting the document type, click 'E-Form'

  4. From the drop down, select the most recent version E-Form from the drop down

  5. Reset the application pool after making this change