Issue/Symptom/Question

Our Dispatchers change a Closed Work Order back to Assigned. The problem is that the Work Order has already been billed if it's in the "Z" - Close Work Order state. We would like to prevent dispatchers from even having the ability to change from "Z" if possible.

Applies To

PENTA for Window

Service Management > Work Order Information > Work Orders

Resolution/Fix/Answer

A PENTA user is able to change the status of a work order that has a status of "Z" - Close Work Order.

NOTE: Once revenue recognition is processed, the work order status is updated to 'C' Complete. Changing the Module Security - SERV setting of "Allow user to modify status of a 'Completed' work order." can be set to N in either the Define Users or Security Groups window. This will prevent users from changing the work order status.