Issue/Symptom/Question

Error received when opening a PENTA window: 

Authorization Failed

Invalid server username/password.

System Error

An internal problem has been detected while executing this menu item. Please contact PENTA customer support immediately and give them this information.

Applies To

• PENTA for Windows
• System Management > Security > Define Users

Resolution/Fix/Answer

•  Re-enter the Server User ID and Server Password for the User experiencing the error in the Define Users screen.
  The Server User Id and Server Password fields are case sensitive. If the Server User Id is abc and you enter it as ABC, users will continue to get the error messages.
• User will need to log out and back into PENTA for Windows

If you do not have access to update Users please contact the person at your company who sets up PENTA for Windows users in this screen. 

Cause 

The user does not have a Server User Id or Server Password on their User Id or the Server User and/or Password is incorrect.