Issue/Symptom/Question

I adjusted a charge on an Invoice using the "Details" button found in the Work Order / Maintenance Contract Billing window and noticed the line item changed but the Total Amount remained the same. 

The Invoice Document generated is not summarizing correctly, example (should be $633.25):

Applies To

PENTA for Windows

Service Management > Invoicing > Work Order / Maintenance Contract Billing

Resolution/Fix/Answer

Penta is aware of this issue and is working towards a resolution. Please log a Service Desk Ticket and reference this article to be notified of the resolution when available.

The issue occurs when an Invoice is modified using the "Details..." button found on the bottom portion of the Work Order / Maintenance Contract Billing window after the Invoice has gone through the Create Invoices process.

In the meantime, the following workaround will update the Invoice's Total Amount correctly:

1) Service Management > Invoicing > Work Order / Maintenance Contract Billing

2) Select the Invoice, click "Cancel Invoices" - the Invoice will return to the top portion of the window as a Work Order and will now display the correct Total Amount

3) Select the Work Order, click "Create Invoices..." - the Work Order will return to the bottom portion of the window as an Invoice and will display the correct Total Amount

4) Select the Invoice, click "View Invoices..." and verify the Total Amount on the Invoice document is correct