Update Payroll or AP Check Signature
Issue/Symptom/Question
How do I upload a new check signature to use in PENTA?
Applies To
PENTA for Windows
Payroll or AP Checks
Check Signatures
Resolution/Fix/Answer
- Complete the Single Signature Form or Double Signature Form.
- Submit the appropriate form in a Service Desk ticket.
- Include in your Service Desk ticket whether you want the new signature to replace an existing signature file or to be created as a new signature file.
- Penta Support loads the signature into a test environment.
- Customer updates the appropriate OU in PENTA if the signature was created as a new signature file.
- To update the OU read this related article: Change Check Signature for an OU
- Customer tests the new signature on an AP or Payroll check (whichever applies) to ensure it looks correct.
- Customer informs Penta Support via Service Desk that the signature is approved to upload to Production or if it needs to be altered.
Cause
The authorized signer for a particular type of check is changing and the signature on that check needs to be updated to the new signer's.