Issue/Symptom/Question

How do I upload a new check signature to use in PENTA?

Applies To

PENTA for Windows

Payroll or AP Checks

Check Signatures

Resolution/Fix/Answer

1. Complete the Single Signature Form or Double Signature Form. 
   
2. Submit the appropriate form in a Service Desk ticket.  
   1. Include in your Service Desk ticket whether you want the new signature to replace an existing signature file or to be created as a new signature file. 
3. Penta Support loads the signature into a test environment.
4. Customer updates the appropriate OU in PENTA if the signature was created as a new signature file.  
   1. To update the OU read this related article: Change Check Signature for an OU 
5. Customer tests the new signature on an AP or Payroll check (whichever applies) to ensure it looks correct.
6. Customer informs Penta Support via Service Desk that the signature is approved to upload to Production or if it needs to be altered. 

Cause 

The authorized signer for a particular type of check is changing and the signature on that check needs to be updated to the new signer's.