Issue/Symptom/Question

When a technician changes the status on a work ticket to "send to office" it will appear on the dispatch board as "ready for assignment" but on the work ticket it will appear "send to office." Why are there two different statuses being displayed? 

Environment

Penta for Windows

Dispatch Board:

Service Management > Scheduling > Service Dispatch - Time Based

Work Order Status Codes:

Service Management > Setup > Work Order Status Codes

Work Order Status:

Service Management > Work Order Information > Work Orders > Status: field

Resolution/Fix/Answer

• When reviewing the information on the dispatch board, there are two statuses listed, the Work Order Status and the User Defined WO Status Description
  • Work Order Status is the Associated PENTA Status Code being returned from the Work Order Status Codes Window
  • User Defined WO Status Description is the status updated by the Technician which is also updated to the Work Orders Status: field
    • See screenshot with highlighted column headings below:

• These statuses pull from the Work Order Status Codes window
  • Screenshot of the Work Order Status Codes with User Defined Status Code 'O' highlighted below: