Issue/Symptom/Question

I voided an AP check because our vendor wanted us to reissue a new check. The vendor called back to say that they don't need a new check that they can deposit the same one. Now I need to undo the void of the check on Penta. What is the process to make this happen?

Applies to

PENTA for Windows

Accounts Payable

Resolution/Fix/Answer

There is no process in PENTA to undo the void of a check. If you need assistance with this process, please submit a Service Desk ticket and reference this Article. Please provide the following information in your Service Desk ticket:

• Vendor ID
• Vendor Name
• Check Date
• Check Amount