Duo and PENTA FAQ (Frequently Asked Questions)
- Jacob Botsford (Unlicensed)
- Lauren Cook
Q: Does my company have the option to enable Duo 2FA?
A: Are you a managed hosting customer? If so, yes! Penta will set up and manage Duo.
If not, you can still use Duo for added security, however, Penta will not set up or manage this service. Please contact your Customer Success Representative today to inquire about our hosting options if you would like to be a managed hosting customer.
Q: Per your partnership announcement email, “You can opt-in to use Duo seamlessly for an additional fee and by working with us to set up your account" How much is this fee?
A: The cost will depend on what level of Duo your company selects. We charge list price per user for Duo which can be found here: https://duo.com/editions-and-pricing. The number of users you will need to account for is the total number of users accessing your RDS server.
For example, Duo Access is $6 List x Total # of users accessing RDS Server x 12 months = annual Duo cost.
Q: Where will I be asked to authenticate?
A: Duo will authenticate when the user remotes into the server. Customers can select which servers they would like Duo to be enabled. It will not prompt for authentication when logging in to PENTA or any PENTA apps. 2FA will not be used for any of our web, mobile, or other applications.
Q: Will I need to upgrade to a certain version of Penta to allow Duo to be enabled?
A: No, any version of PENTA can be used with Duo since it is a change to the server setup and not any of our software.
Q: Can I select which users get Duo or are it blanket use by my company?
A: Customers can set up which users have Duo. You have 2 options to do this:
1. Set everyone up for Duo and disable the users who don't want to have 2FA.
2. Create a separate non-Duo RDS server.
Q: Will PENTA manage Duo or will I have access to manage Duo?
A: You have full access to manage your user counts and setup. Penta will assist in setting up the account and servers but you will have the responsibility to manage your users and settings.
Q: I am ok with all of the above and I am a managed service customer. What are my next steps?
A: Please submit a ticket through the Customer Support Portal and our technical team will get back to you on configuration and a rollout plan.