Issue/Symptom/Question

Maintenance agreement started 6/1/18, but no invoice is being generated. 

Applies To

PENTA for Windows

Service Management > Invoicing > Work Order/Maintenance Contract Billing

Resolution/Fix/Answer

• Navigate to the Work Order/Maintenance Contract Billing window
• Click on Show In Process Billings... pop-up button

• Review the records to determine if the Work Order or Maintenance Contract you are trying to invoice is currently in process by another user

Cause 

Maintenance Contract was in process by another user. Deleted the records for this user, maintenance contract was able to be billed.