Issue/Symptom/Question

How are labor costs pulled in for Work Order invoicing?

Applies To

PENTA for Windows

Work Order Invoicing:

Service Management > Invoicing > Work Order / Maintenance Contract Billing

Work Order Pricing Schedule Setup:

Service Management > invoicing > Setup > Pricing Schedules

Resolution/Fix/Answer

Work order labor costs are pulled in for Work Order invoicing via:

1) The setup of Work Order Labor Pricing Schedules and linking the pricing schedule to the work order

2) Manually entering Labor costs during Work Order invoicing

The PENTA best practice is to set up the pricing schedules and linking to the work order but, the invoicing process allows for adjustments.

If you do not see your labor costs when pulling in a Work Order to invoice, look at your dates.