Issue/Symptom/Question

User is trying to process an invoice in workflow. It is giving her a message that says it is read only and locked for editing by her. She tried restarting her computer and logging back in and it still shows as locked.

Applies To

OnBase AP Routing

Resolution/Fix/Answer

If for some reason there is still a lock placed on the Invoice when the Invoice needs to be re-indexed or new distribution information needs to be entered, then remove the lock in Unity by going to File>>Administration>>Manage Locks.

Note: Only a valid user who belongs to a User Group that has the 'Utilities' Administrative Privilege can 'Manage Locks' in Unity.