PENTA Crashes when Generating Documents (like Purchase Orders)

Owned by Chad Kranzusch (Deactivated)
09 19, 2018

Issue/Symptom/Question

We have issues generating PO documents for two POs: Query back the PO, click File, Reports, and choose Purchase Order - Job.  After selecting the report an internal error pops up. The user can generate the same report trigger for other POs just fine.

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Applies To

OnBase - All Versions

PENTA Docgen Reports

Resolution/Fix/Answer

Troubleshooting the Error:

  • Verify you did not delete any required Keyword Types in OnBase Configuration for the PO - Purchase Order Document Type.  If you do not have access to OnBase Configuration Submit a Service Desk Ticket and Reference this Article.

    • OnBase Configuration>>Documents>>Document Types>>PO - Purchase Order>>Keyword Types

    • Verify the following Keyword Types are selected 

      • Job Id, 

      • Legal Entity OU, 

      • PO #, 

      • PO Description, 

      • PO Needed By, 

      • PO OU ID, 

      • PO Subtotal, 

      • PO Total, 

      • PO Total With Overrun, 

      • Purchasing Agent User Id, 

      • Requester, 

      • Vendor Id, 

      • Vendor Name, 

      • Work Order Id, 

      • Work Order OU Id

    • If additional Keyword Type changes are needed and are not visible, other than what is listed above, make the changes and Save and Close the OnBase Window to apply them
    • NOTE: You will have to wait until the Full IISRESET is performed which occurs nightly in order for the changes to be seen by PENTA, or request the IISRESET

  • Verify the User belongs to a mapped OnBase/Penta Security with the following Document Types in OnBase via Users>>User Groups>>Specified User Group>>Document Types
    • PENTA Version 20.4 - (PO - Purchase Order, Docgen Logos, XMLPub Templates)
    • PENTA Version 20.5 - (PO - Purchase Order, Docgen Templates, Docgen Standard Templates, Docgen Logos, XMPub Templates)