Issue/Symptom/Question

In the Purchase Orders - Grid Option screen, I enter data for a Purchase Order. After entering the data I select File > Report. I select the Report from the Available Reports pop up and select the OK button. After selecting the OK Button the following error message was displayed:

An Internal System Error was detected. Window will Close.

The following was written to the ptiError.log file:

Object: n_rpttrigger
Function: of_generateAndViewReports
Error Text: n_rpttrigger (of_generateAndViewReports, generate)
n_rpttrigger (of_generateAndViewReports, execute trigger)
n_rpttrigger (of_executeTrigger, Call pk_pfw_manualReports.GenerateReports)
SQLCode: -1
SQL DB Code: 12541
SQL Error Text: ORA-12541: TNS:no listener
ORA-06512: at "SYS.UTIL_HTTP", line 1128
ORA-06512: at "PENTA.PK.SOAP", line 241
ORA-06512: at "PENTA.PK.SOAP", line 167
ORA-06512: at "PENTA.PK.SOAP", line 89
ORA-06512: at "PENTA.PK_RPTTRIGGER_SVC", line 500
ORA-06512: at "PE

Applies To

PENTA for Windows (PfW)

Purchase Order

Generate report

Resolution/Fix/Answer

Services on the EMC/OnBase Server need to be restarted.
If you experience this problem please submit a Service Desk ticket and reference this article.