Issue/Symptom/Question

We are trying to reverse an invoice and change it. A Sales order adjustment has been done, but when we go back into the sales order, it won’t let us make the necessary changes. All of the cells should not be grey after reversing the shipment. 

Applies To

Penta for Windows

Inventory > Sales Orders > Sales Order Shipment - Adjustment

Resolution/Fix/Answer

Sales Order Shipment - Adjustment - Click on Adjusted (see highlighted) and enter a negative of the shipped amount. Click on Process, this should change the sales order stage to REL.

Follow these steps to reverse the invoice (if needed): Reverse AR Invoice