Issue/Symptom/Question

We have a Cash receipt batch that although we've indicated that it should be distributed, doesn't want to complete the process. It is balanced and cannot be changed, we are stuck in a loop with this batch.

Environment

Penta for Windows

Billing & Accounts Receivable - Cash Receipts - Cash Receipt Entry

Resolution/Fix/Answer

The problem can occur due to an unbalanced document in the Cash Receipts batch. The user should query the batch and review the document total, this can be done while in the Document tab, clicking on the Edit - Document Total button. Once the batch is back in balance, the user can distribute the batch.