Issue/Symptom/Question

We have two work order invoices that we need to reverse, but cannot query/see them in the AR reversal screen. The invoices are visible in the Open AR Query window. 

Applies To

Penta for Windows

Billing & Accounts Receivable - Reverse an AR Invoice

Resolution/Fix/Answer

The work order for these invoices had a status of C = Complete. In order for the invoices to be available for reversal, the work orders need to have a status other than complete. 

If you experience this problem and the above resolution does not resolve your issue, please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• Invoice Number(s)
• Work Order Id(s)