Issue/Symptom/Question

We've identified a system attack and need to know how to seek help from Penta.

Applies To

Penta for Windows

System Security

Immediately contact your Account Manager and notify them of the suspected attack
- Provide as much detail as possible related to what may have been compromised.
Set up a service desk ticket with the pertinent information.

For Managed Services customers, Penta adheres to the following protocols related to network security:

Customers are isolated from one another by the use of separate AWS accounts.
Internet-facing systems, if any, are located in a DMZ.
Access from the DMZ to the Internal network is restricted to only the required network ports.
All Windows servers are equipped with Anti-Virus software.
The AWS environment is restricted to Penta Support, with MFA on the root account.
Access to the Remote Desktop servers is limited to either routing over a VPN tunnel or from specific source IP addresses on the Internet unless an RDS SSL Gateway is being used in which case the Remote Desktop servers are publicly accessible.
Access to the hosted environment is limited to Penta technical and support staff. Access to Administrator-type accounts is limited to key personnel only.
Operating system patches are installed on a routine basis.
Zabbix monitoring and performance tracking of all systems.
- Critical alerts are escalated to our on-call team member.