Issue/Symptom/Question

We've identified a system attack and need to know how to seek help from Penta.

Applies To

Penta for Windows

System Security

Resolution/Fix/Answer

• Immediately contact your Account Manager and notify them of the suspected attack

  • Provide as much detail as possible related to what may have been compromised.

• Set up a service desk ticket with the pertinent information.

For Managed Services customers, Penta adheres to the following protocols related to network security:

• Customers are isolated from one another by the use of separate AWS accounts.

• Internet-facing systems, if any, are located in a DMZ.

• Access from the DMZ to the Internal network is restricted to only the required network ports.

• All Windows servers are equipped with Anti-Virus software.

• The AWS environment is restricted to Penta Support, with MFA on the root account.

• Access to the Remote Desktop servers is limited to either routing over a VPN tunnel or from specific source IP addresses on the Internet unless an RDS SSL Gateway is being used in which case the Remote Desktop servers are publicly accessible.

• Access to the hosted environment is limited to Penta technical and support staff. Access to Administrator-type accounts is limited to key personnel only.

• Operating system patches are installed on a routine basis.

• Zabbix monitoring and performance tracking of all systems. 

  • Critical alerts are escalated to our on-call team member.