Issue/Symptom/Question

I have given a user permissions to service billing. I have these permissions also, we both get this error when selecting an invoice to bill. Another user has these rights but does not get the error message.

service management – invoicing -work order/maintenance contract billing - add - work order -  view invoices 

ObDocLauncher - Error

Could not find a connection configuration provider

Applies To

Penta for Windows

Document viewing

Service Management > Work Order/Maintenance Contract Billing 

Resolution/Fix/Answer

Penta is locally installed and is missing penta.ini  in their setup. To resolve:

1. Type Environment in your Windows Search box.

2. Click on Edit the system environment variables.

3. Click on Advanced > Edit Environments.

4. Click on penta.ini > Edit > enter penta.ini to the end of the Variable value.

If you experience this problem and the above steps do not resolve this error, please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• User Reporting the error
• Screenshot of the error
• Where Penta is installed for user (remote/local)