Error during Complete AP Check Processing

Owned by Claire Aleman
04 06, 2023

Issue/Symptom/Question

We received this error during our Complete AP Check Processing step of our AP process. 

You have entered 0 check as having been printed. 6 checks were generated for printing. The check process will not proceed until the correct number of checks is entered.


Applies To

Penta for Windows

Accounts Payable > Complete AP Check Processing

Resolution/Fix/Answer

There were 6 checks that needed to have a check number assigned. The user had to use the check numbers in the pre-numbered check range for their bank. The below steps were completed to resolve the error.

  1. Complete the AP Check process by entering a range of 6 check #'s. These check #'s must be setup as pre-numbed checks in the bank account numbers window.

  2. Void the 6 checks. 

  3. Update the form to no longer print a check, or assign the correct form in the select items for payment window.

  4. Start AP Check Processing again.

  5. Run the Complete Check Processes step and confirm there are no checks to print. 


Cause 

The AP form was set up to have checks printed by Penta and, the Automatically generate Check # was set to N. Checks printed by Penta needed to have the check number assigned by the user completing the check process.

If you experience this problem and are unable to resolve the error, please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

  • Screenshot of the error
  • User completing the check process
  • Form Id being used