Issue/Symptom/Question

When user tries to complete a previously in-process AP Check run, an AP Check Error message occurs:  

     A check printing run already exists for your user Id.

When they click 'OK' to continue, they get this second error message:

 Please call your account representative.

 APP002 Function  verifyAccountingDocumentsBalance()

 Unbalanced Document Found

Applies To

Penta for Windows

Accounts Payable > Check Processing > Automated Check Processing > Complete AP Check Process

Payroll

Project Management

Accounting

Resolution/Fix/Answer

If you experience this problem please submit a Service Desk ticket and reference this article. 

Please provide the following information in your Service Desk ticket:

• User Id of the user who experienced the error