Issue/Symptom/Question

AP user was in Accounts Payable/Invoice & Credit Memo Entry. The user entered all of the invoice information and was trying to distribute the batch when error received. 

Applies To

PENTA for Windows

Accounts Payable > Invoice & Credit Memo Entry

Resolution/Fix/Answer

PENTA is finding an incompatible tax amount between the AP document and the Purchase Order detail. 

If you experience this problem please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• User ID
• Batch Number
• Window where error occured