Issue/Symptom/Question

The approver fields on the Job Information window are part of our AP Routing workflow
Currently if one of these individuals is not Active within PENTA, the invoice cannot be routed in OnBase. An error/flag is thrown stopping the routing until an active person is put into one of the slots below
Can we choose to turn this off and allow one of the other 3 names to approve invoices? or is this a coding thing within PENTA that we cannot change?

Environment

PENTA for windows
Project Management > Jobs > Job Information
OnBase AP Routing
Parallel Approval

Resolution/Fix/Answer

PENTA is currently set to throw an error in AP routing until an active person is entered in the approver fields. There is not a setting to turn on and off. Please log a Service Desk ticket if you would like to inquire about making a change.

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