Issue/Symptom/Question

• The approver fields on the Job Information window are part of our AP Routing workflow
• Currently if one of these individuals is not Active within PENTA, the invoice cannot be routed in OnBase. An error/flag is thrown stopping the routing until an active person is put into one of the slots below
  
• Can we choose to turn this off and allow one of the other 3 names to approve invoices? or is this a coding thing within PENTA that we cannot change?

Environment

• PENTA for windows
• Project Management > Jobs > Job Information
• OnBase AP Routing
• Parallel Approval 

Resolution/Fix/Answer

PENTA is currently set to throw an error in AP routing until an active person is entered in the approver fields. There is not a setting to turn on and off. Please log a Service Desk ticket if you would like to inquire about making a change.