Issue/Symptom/Question

• PENTA added new columns to a Workbench report during an upgrade
• Not all users are able to see the new columns
• Different users don't see the same available columns

Applies To

• Workbench
• Adding a newly created column as part of the upgrade
• User has saved reports and/or saved default layouts

Resolution/Fix/Answer

1. Clear the cache in your browser.
   1. Clear Cache in Google Chrome
2. Clear any saved default layout on the report or delete the saved report
3. If the columns still do not appear, Log out and back in and go back to the Workbench report
4. New columns should be visible and you can update and reformat the report to save a default layout or create a new saved report

Cause 

When a user saves a report or saves a default layout they are saving a "bookmark".

This bookmark contains everything about the report including the available columns.

When a new column is created it does not get added to saved reports and saved default layouts.