Issue/Symptom/Question

Our alert button on the dispatch board is not working or it is not turned on in the back end. We would like to be able to use it.

Applies To

PENTA for Windows

Service Management > Scheduling > Service Dispatch - Task Based

Resolution/Fix/Answer

1. Choose the WO you want to create an alert for. Then right-click on it.
2. Select "Change/Review Status.."

      3. Pop up box will appear. Setup your alert time in the Days, Hours, Minutes field as well as any comments you want to show up on the alert.

         Make sure to that you "TAB" out of each field so that the date/time stamp is shown and saved. Select "OK"

      4. The "ALERT" button turns red when there is a WO with an alert that has passed the time specified.

      5. Click on red "ALERT" button. Alerts pop up will appear. Use bottom scroll bar to scroll to the right.

      6. You can keep the checkmark if done or uncheck and enter new reminder.