Error During AP Invoice Distribution
Issue/Symptom/Question
After entering an AP Invoice, and attempting to distribute the invoice in the Invoice & Credit Memo Entry window, I'm receiving the below error message:
Error detected. Please call your Penta account representative.
APP005 Function apf001_document_check()
ou ####### po ### line # booked ### ap ###
Applies To
Resolution/Fix/Answer
This message indicates PENTA found an issue in the AP invoice balancing program which is preventing the invoice from being distributed. This was likely caused by a timing difference. Please try the following:
- Query back the batch in the Invoice & Credit Memo Entry window
- Delete all of the information on the PO Distribution tab
- Re-enter the information on the PO Distribution tab
- Attempt to distribute the batch
The steps above should resolve this error, but if for some reason you are still having issues, please submit a Service Desk ticket and reference this article. Please provide the following information in your Service Desk ticket:
- User Id
- Batch #
- Document # of the Invoice
- PO #
- Line #(s)
- Screenshot of error message