Issue/Symptom/Question

While trying to add an existing Security Group to a User, I receive the following error message, "Unable to update OnBase security groups for OnBase user "[VALUE:1]".

Applies To

PENTA for Windows

System Management > Security > Define Users

OnBase

Resolution/Fix/Answer

Check to see if the user already exists in OnBase Configuration under Users>>User Names/Passwords as the error is likely appearing because the user already exists within the OnBase system.  If you do not have access to OnBase Configuration please submit a Service Desk ticket and reference this article. Please provide the following information in your Service Desk ticket:

• Screenshot of error message
• User ID being modified
• Security Group # & Name