Issue/Symptom/Question

Receiving an error that the AP Invoice number already exists in the Invoice & Credit Memo Entry window.

I voided the invoice earlier because I had entered my original invoice as a zero distribution and a retention amount entry instead.

Applies To

Accounts Payable > Invoices >Invoice & Credit Memo Entry window

Accounts Payable > Inquiries > Purchase History Query Vendor, Invoice Inquiry

Resolution/Fix/Answer

1. Review Accounts Payable Inquiry windows to make sure the invoice does not already exist. If you see 3 rows in the Purchase Query Vendor, Invoice Inquiry window, then there must be a 0 amount invoice out in PENTA.

2. In order to be able to enter this invoice number again the User will need to have access to enter duplicate invoice numbers. Ask your System Admin to update your Module security in order to re-enter this invoice and then have them change your security back.

Cause

PENTA's AP void program will not reverse the zero amount causing the issue of being able to enter the invoice again. PENTA thinks an invoice exists

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