Issue/Symptom/Question

When attempting to reverse an AR invoice via the Reverse a System Generated Invoice window, I'm receiving the below error message:

Error:

Sorry, cannot reverse. Total receipts for this invoice are not zero.

Do you wish to see the possible values?

Applies To

Billing & Accounts Receivable > Credit Memos/Reversals > Reverse a System Generated Invoice

Resolution/Fix/Answer

• This error message indicates that there is a cash receipt posted against this invoice.
• PENTA will not allow you to reverse it as is
• If the cash receipt was posted in error, you can reverse the cash receipt, this will set the receipts to zero, and allow you to proceed with reversing the invoice