Issue/Symptom/Question

Why doesn't the invoice from the initial load show as an option to issue a credit memo against?  If the invoice # is typed in, an error message shows:

Environment

PENTA for Windows

Accounts Receivable (AR)

Credit Memos & Reversals

Issue a Credit Memo Against an Invoice

Resolution/Fix/Answer

The Initial Load invoices for AR do not have the same level of detail as an invoice prepared from PENTA.  The database is missing information to properly perform the credit memo function against the invoice.

A Manual Billing entry for a negative amount can be entered using the Account Tab and the Sales Clearing Account.  When the invoice was loaded, PENTA Debited Accounts Receivable and Credited Sales Clearing.  The Account Tab allows these same accounts to be selected and the negative amount tells PENTA to Debit Sales Clearing and Credit AR, which will offset the initial Load