Issue/Symptom/Question

We have an issue where AP is trying to select an open invoice for payment and they can’t select it. The open invoice query is showing the invoice as being open, but when they try to select it, they get the warning “No records found”. 

Applies To

Penta for Windows

Accounts Payable - Automated Check Processing - Select Items For Payment

Tax or Freight line on the invoice was not paid yet

Resolution/Fix/Answer

This is due to a Tax or Freight line on the invoice that was not paid when the invoice was originally selected for payment. Contact your Penta representative to help resolve this issue.