Issue/Symptom/Question

User is locked and we cannot reset their password. We receive the following error message: "An application error has occurred. Please call your support representative."

Applies To

PENTA for Windows

System Management > Security > Define Users

Resolution/Fix/Answer

If you experience this problem please submit a Service Desk ticket and reference this article. Please provide the following information in your Service Desk ticket:

• Locked User's ID