Issue/Symptom/Question

How do I update the Coverage Period for one of our Maintenance Contracts? 

Applies To

PENTA for Windows

Service Management > Maintenance Contracts > Maintenance Contracts

Resolution/Fix/Answer

1. Navigate to Service Management > Maintenance Contracts > Maintenance Contracts and query the Maintenance Contract
   
2. Click on Renew/Copy Period - enter New Coverage Period - Begin and End dates
   
   
3. Review the setting for the Visits - update as needed
   
4. Click on Perform Copy
   
5. Verify the Contract Amount:, Equipment/Locations, Billing Schedule, Preferred Technicians and Notes tabs to make sure information is correct
   
6. Exit the window to confirm update