Issue/Symptom/Question

Can I reverse a credit memo entered incorrectly, or do I need to issue another CM to reverse it?

Applies To

Accounts Payable > Invoices > Invoice & Credit Memo Entry
Accounts Payable > Invoices > Void AP Invoices

Resolution/Fix/Answer

Issuing a Credit Memo through the AP Invoice & Credit Memo entry screen (usually a negative invoice either using the same invoice number or a modified invoice number) does result in an addition invoice record against the vendor's invoices.  

You can void the CM by:

• Access the Void AP Invoices screen
• Query the vendor (or the vendor and invoice, if the CM was entered with the same invoice number as the original invoice)
• Scroll to the CM entry
• Enter a Void Date
• Exit the screen

This will remove the CM entry, so you can either re-enter it correctly, or not at all.