Issue/Symptom/Question

I need to remove two old items from the Accounts Receivable Aging Report. They are both cash receipts from 2017 that were done incorrectly, which is why they are still on the aging report.

How to void a cash receipt?

Applies To

Billing & Accounts Receivable/Cash Receipts/Void a Cash Receipt

Resolution/Fix/Answer

• Access the Void a Cash Receipt screen, and query the Customer and Customer Check # to bring up the original cash receipt
• Enter the Void Date on which you would like to void the receipt (date needs to be in the current fiscal year) 
• Click on 'Void Current Cash Receipt' button to remove the receipt and reinstate the receivable associated with the receipt)

Cause 

Incorrect Cash Receipt entry