Issue/Symptom/Question

When we go to Void AP Invoices window and enter in our Vendor ID and invoice number, Penta returns a items is not eligible because a payment had been made. We have:

1. Queried the invoice in open payable and it shows as being open and available to pay or void
2. Ran an open AP Detail Aging and the item is open
3. Verified that the original check that was cut was indeed voided.

Applies To

Penta for Windows

Document Review:

Finance & Accounting > Inquiries > Document Query

Enter Credit Memo:

Accounts Payable > Invoices > Invoice & Credit Memo Entry

Enter Zero Batch Manual Payment:

Accounts Payable > Check Processing > Manual Payment Entry

Resolution/Fix/Answer

The reason the invoice is not eligible to be voided is that the invoice is part of an inter-company transaction.

1. Review the Document record to verify the entries via Finance & Accounting - Inquiries - Document Query.
2. 'Void' the invoice, you would need to create a credit memo for the outstanding amount.
3. To clear the AP Agings report - process a zero-payment Manual Payment Entry and select the open invoices for this vendor and amount.
   1. Review the Manual Payment window functionality using this article: AP Manual Payment Entry screen functionality