Issue/Symptom/Question

How can I track On Call time for service technicians?

Applies To

PENTA for Windows

Service Management > Scheduling > Service Dispatch - Task Based (Web)

Service Management > Scheduling > On Call Schedule 

Resolution/Fix/Answer

Step 1: Enter on call hours for a service technician

• Option 1: Using the dispatch board
  • Locate a Service Technician, click on the menu icon (3 dots), select 'Place on Call'
    
    
  • Enter the date range the employee is on call and click Add
    
    
• Option 2: 
  • Navigate to Service Management > Scheduling > On Call Schedule
  • Enter the date range the employee is on call
    

Regardless of how On Call time is entered, it will now be displayed on the dispatch board