Issue/Symptom/Question

Only one user is receiving an error when running PENTA for Windows (PfW). Other users can run the same function in PfW without receiving the error.

Applies To

Corrupt Windows user profile

Testing a Windows user profile on a Desktop.

User 1 is the only person receiving an error in PfW.

User 1 should go to a different User's desktop (we'll call this person User 2)

User 2 would log into User 2's Desktop using User 2's Windows login.

User 1 would start and run PfW on User 2's desktop.

If User 1 doesn't receive the error in PfW, then User 1's profile may need to be recreated on User 1's desktop

Testing a Windows user profile on a Citrix Server or Terminal Server

User 1 is the only person receiving an error in PfW.

User 1 should go to a different User's desktop (we'll call this person User 2)

User 2 would log into User 2's Desktop using User 2's Windows login.

User 2 would login to the Citrix server or the Terminal Server using User 2's Windows login

User 1 would start and run PfW on the Citrix Server or Terminal Server

If User 1 doesn't receive the error in PfW, then User 1's profile may need to be recreated on the Citrix Server or Terminal Server