Issue/Symptom/Question

When logging into PENTA (Remote Desktop that has PFW installed) all that is shown is a black screen and no tasks can be performed.  Can the User be reset?

Applies To

Remote Desktop Installations of PENTA

Resolution/Fix/Answer

The User will need the Remote Sessions reset as an issue has occurred with the connection to the Remote Server.

If you experience this problem please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• Remote Desktop User Id