Issue/Symptom/Question

When I click "Generate Report" in TEP the report opens but doesn't show anything.

Applies To

TEP Mobile and Web App

Activity Log Report

OnBase 17 SP1 (Service Pack 1)

OnBase Configuration > User Groups& Rights > Document Types

Resolution/Fix/Answer

• Clear the cache in your browser and attempt to generate the report again. 
• Make sure you have the PM - Activity Log Report Document Type for your Security Group.
• Next check their OnBase Privileges and make sure the Security Group has all of the boxes checked.
• If you are still unable to generate the report, please submit a Service Desk ticket and reference this article.  You may require a TEP update which is compatible with OnBase 17 SP1.