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Unable to Create New User In Define Users

Unable to Create New User In Define Users

12 11, 2018

Issue/Symptom/Question

Unable to create or modify a user in PENTA Define Users.

Error: Unable to created OnBase user account (ORA-20123: An unhandled exception occurred)

Applies To

PENTA>>System Management > Security > Define Users

Resolution/Fix/Answer

Double check that the user does not already exists in OnBase Configuration

  1. Log into OnBase Configuration

  2. Go to Users>>User Names & Passwords

  3. Verify OnBase User Id (Username) doesn't already exist

  4. If you do not have access to OnBase Configuration please contact your Internal IT Representative or log a Service Desk Ticket

If you are still receiving this error message after you verified the OnBase Username doesn't already exist in OnBase please submit a Service Desk Ticket