Issue/Symptom/Question

User receiving an error message: "An Internal problem has been detected while executing this menu item. Please contact PENTA customer support immediately and give them this information"

Applies To

• PENTA for windows
• Define Users

Resolution/Fix/Answer

If you experience this problem please submit a Service Desk ticket and reference this article.  Please provide the following information in your Service Desk ticket:

• User Id
• Screenshot of error message
• Error History file or PTI Error Log for the user
• Screen where error was retruned

Cause 

Wrong Server password