Issue/Symptom/Question

User getting a sales tax error when they try to post an invoice and the cycle gets locked up. 

Error detected. Please call your Penta account representative.

INP004 Function summarize_tax_line_item()

pr XXXXX seq XXXX has no invoice_tax_juris rows. 
Contact Penta representative.

Applies To

Penta for Windows

Billing & Accounts Receivable > Automated Invoice Processing > Complete Invoice Processing

Resolution/Fix/Answer

Penta is aware of this issue and is working towards a resolution. If you experience this problem please submit a Service Desk ticket and reference this Article. Please provide the following information in your Service Desk ticket:

• User ID
• Job ID
• Invoice Cycle
• Invoice Date
• Screenshot of error message