Issue/Symptom/Question

A remit-to address isn't printing on my Maintenance Contract (MC) invoice. Where do I go to in PENTA to assign the remit-to address?

Applies To

Service Management

Finance and Accounting

Resolution/Fix/Answer

There are a few areas where you can define the Remit-To address:
1. Maintenance Contracts: Utilize the 'Invoice Info' pop-up window to assign a remit-to address to the MC.
2. Work Orders: Assign the remit-to address under the Billing/Printing tab in the Work Orders window.
3. Organizational Units (OU): Assign a default service invoice remit-to address for an OU in the Organizational Units window, under the 'Setup/Address tab', then in the Misc pop-up window, and utilizing the 'Default Remit To Address For Service Department Invoices' field.

You can utilize option 1 to facilitate the specific MC invoice but ultimately you'll want to specify a default (if applicable) at the OU master level.

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