Issue/Symptom/Question

Is there is a way to establish a invoice number sequencing in Service Management invoicing?

Applies To

PENTA for Windows

Service Management >Setup > Service Management Configuration

Resolution/Fix/Answer

This is configured in the Service Management Configuration window on the Work Orders tab:

 The possible values are:

• Sequence Number System Wide
• Sequence Number Within OU
• Sequence Number Within BS OU
• Create from WO and Maintenance Contract
  

So, for example, with the selection Sequence Number Within OU, the invoice numbers for OU 100 would be 100-1, 100-2, etc.  And for OU 200 would be 200-1, 200-2, etc.