Issue/Symptom/Question

Previously issued invoice was found to be incorrect, and we can't create a negative adjustment to the Sales Order. 
We get an error:  'Adjustment quantity may not be greater than quantity shipped'.

Applies To

Inventory/Sales Orders/Sales Order Shipment - Adjustment
Billing & Accounts Receivable/Credit Memos/Reversals/Reverse An AR Invoice

Resolution/Fix/Answer

When you have an incorrect Inventory Sales Order invoice, you can reverse it in order to re-enter it correctly, rather than trying to enter a negative adjustment to the shipment screen.

• Identify the invoice that is incorrect
• Enter the Reverse and AR Invoice screen, 
• Enter a reversal Posting Date if original invoice date is not appropriate, and Limit to Open Receivable (Y or N)
• Query the Customer and Invoice Number 
• When original invoice number information is returned, enter the Reversal Posting Date if no default date entered
• Select Reverse Current Invoice button 
  

When it has been reversed, you can re-enter the Sales Order invoice correctly