Issue/Symptom/Question

When generating the ARSTMT-PS I am not seeing service charges for invoices.

Applies To

ARSTMT-PS

Billing & Accounts Receivable > Manage A/R Status > Manage Customer Receivables

Service Management > Customer Information > Other Customer Attributes > Customer Service Charges

Service Management > Work Order Information > Work Orders

Resolution/Fix/Answer

First make sure the invoice has a service charge associated with it. To do so open the Manage Customer Receivables screen and query back the customer ID you think there is a service charge on. Find the Invoice # and then verify there is an amount in the Service Charge column. A common reason Service Charges are not being calculated is because the "Calculate Service Charges" checkbox is unchecked on the Work Order.

Service charges are only displayed on the ARSTMT-PS if the date the report was run is > the due date for the invoice. To determine the due date, PENTA first looks at the Service Charge to see if it has payment terms. If payment terms exist, the due date is set off that. If there are no payment terms on the Service Charge, then PENTA looks at the Work Orders payment terms to determine a due date.