SM: Equipment Inactivated by Technician Report
- Nick Lacenski
- Claire Aleman
Issue/Symptom/Question
What is the SM: Equipment Inactivated by Technician Report?
Applies To
Workbench (Minimum Penta version 23.1)
SM: Reporting Center
Resolution/Fix/Answer
SM: Equipment Inactivated by Technician Report, accessible from the SM: Reporting Center, provides a list of customer equipment that has been Inactivated by a technician via Penta's Mobile Field Service (MFS) application. See Allow Technicians to Inactivate Equipment for more information on how to configure PENTA to allow technicians to Inactivate Equipment. This report includes equipment information as well as the Work Order where the Equipment was Inactivated and Maintenance Contract that have the Equipment Inactivated.
Users can enter the following parameters to filter the returned data.
Note: Legal Entity OU, Balance Sheet OU and OU values refer to those associated with the WO where the Equipment was Inactivated.
Panel Paramters:
| Legal Entity OU | OU | Balance Sheet OU |
| Customer | Customer Location | Service Types |
| Begin Date | End Date |
Once the initial report is generated, users can modify the layout through the common functionality buttons.
When accessing the Workbench from Penta for Windows (PfW), the following two columns will navigate back to PfW.
- Maintenance Contract ID: Maintenance Contracts screen with the queried maintenance contract
- Work Order ID: Work Orders screen with the queried work order
Available Columns:
| All/None | Equipment Description | Maintenance Contract Status | Work Order Call Type Description |
| Balance Sheet OU ID | Equipment ID | Maintenance Contract Type Code | Work Order Description |
| Balance Sheet OU Name | Legal Entity OU ID | Maintenance Contract Type Description | Work Order ID |
| Barcode | Legal Entity OU Name | Manufacturer | Work Order OU ID |
| Customer ID | Maintenance Contract Coverage Period Status | Model ID | Work Order OU Name |
| Customer Location Code | Maintenance Contract Description | Quantity | Work Order Status Type Code |
| Customer Location Description | Maintenance Contract Effective Date | Reason | Work Order Service Type Description |
| Customer Name | Maintenance Contract Expiration Date | Serial Number | Work Order Status |
| Date of Inactivation | Maintenance Contract ID | Technician ID | Comments |
| Equipment Class Code | Maintenance Contract Period Number | Technician Name | |
| Equipment Class Description | Maintenance Contract Schedule Number | Work Order Call Type Code |
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