Issue/Symptom/Question

• I have several users who are unable to Index their batch or 'Start Processing' because it is greyed out.
  

Applies To

• OnBase - Indexing batches

Resolution/Fix/Answer

• The user must belong to a user group who has access to 'Index Scanned Documents' in order to 'Start Processing' their batch
• This is done through OnBase Configuration>>User Groups>>Choose User Group>>Privileges