Issue/Symptom/Question

What happens if an employee creates an Employee Portal Account with a bad email address or wants to change their email address?

Applies To

Employee Portal

System Management > Security > Portal Account Administration > Employee Portal tab

Resolution/Fix/Answer

The Account will need to be deleted and set up again by the employee or an Employee Portal Administrator.

1) Go to the Portal Account Administration window and click on the Employee Portal tab (System Management > Security > Portal Account Administration)

2) Query the employee

3) Click the Delete button in the ribbon and confirm

4) Setup the new Account by either sending out the URL for the user to Create a new account OR in the Employee Master Information window click the create Employee Portal Button on the Misc tab after updating the email